Welcome to Royal Bank of Scotland. 1.Go to the app.. 2.Select the card or account and click on ‘Manage my card’. If the above applies to you, please visit us in branch or get in touch via telephone banking where we will be happy to help. When the Direct Debit is set up, the instruction will be subject to the safeguards assured by the Direct Debit Guarantee, which is detailed at the end of this instruction. View or cancel a Direct Debit . It's a regular payment made from your card, like a subscription to a publication or a service, such as a television streaming package. If you already have a Direct Debit set up for your Royal Bank of Scotland credit card, this new instruction will replace it. If a customer asks you to cancel a mandate make sure they also notify their bank. The direct debit also must have been cancelled in the last 60 days. The instructions to pay direct debit and Direct Debit Guarantee do not mention it. What information should I provide in order to cancel? If you've got a payment due in the next two working days from this Direct Debit, please contact your customer service team. If not, please contact the company that receives your payment directly and they will arrange to reinstate the direct debit on your account. Go to the app. 1. Select 'Cancel Direct Debit' or 'Back' to return to the previous screen. You will see the detail of the direct debit, and the option to cancel the direct debit will appear at the bottom of this screen; Viewing and cancelling existing direct debits online. Use your Smartcard to complete the cancellation. 2. Note: Cancellation takes two working days to take effect. Can money be collected from my account after I have cancelled a Direct Debit Instruction? Our extensive personal banking products include bank accounts, mortgages, credit cards, loans and more. To view your existing direct debits: Log in to your Digital Banking service at www.rbsdigital.com (opens in a new window) Once logged in select 'Payments and transfers' from the left hand menu. The quickest way to report your card lost, stolen, damaged or misplaced is via the mobile app. Can I cancel a Direct Debit over the telephone or online? While you can’t set up a Direct Debit without the input of the people you are paying, you can view and cancel your Direct Debit directly with us, whenever you like. If you carry on receiving the goods or service then you will have to organise an alternative payment method. Your customer can cancel a Direct Debit mandate at any time either by informing you directly or through their bank. A regular debit or credit card payment is not a direct debit or a standing order. Customers can cancel a Direct Debit at any time. Direct Debits and Standing Orders set up through your bank account can be cancelled simply using your Mobile App or Online Banking. 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